        HELP
        /
        BILLING
        /
        BUY CREDITS
      

Buy credits

Credits pay for the course pages your participants access once your monthly free allowance runs out. This covers the Buy Credits page: what it offers today, and how the PayPal purchase will work once it is switched on.

        4 MIN READ
        UPDATED 4 AUG 2026
        DASHBOARD → BILLING & USAGE → BUY CREDITS
      

Open Buy Credits

This page holds two separate cards. This article is about the first; if you already have a code, see "Redeem a voucher" instead.

1

From the sidebar, open Billing & Usage, then Buy Credits.

2

The page shows a Buy Credits card at the top and a Redeem a Voucher card below it.

What the Buy Credits card shows right now

At the moment, the Buy Credits card is informational rather than a working purchase form. It reads: "Buying credits will be available soon. If you need credits before the public launch, please contact support." Follow the contact support link on the card to reach the support form directly.

GOOD TO KNOW

If you already hold a voucher code, you don't need to wait for this — redeeming one in the card below adds credits to your account immediately. See "Redeem a voucher".

screenshot — Billing & Usage, Buy Credits card

The Buy Credits card in its current, informational state.

How it will work once it's switched on

The purchase flow behind this card already exists and pays out through PayPal. Once the form is live, this is what completing a purchase will look like.

3

Enter an Amount (€). The minimum purchase is €5.

4

Choose Buy with PayPal. You're redirected to PayPal to approve the payment — nothing is charged until you approve it there.

5

PayPal sends you back to this page afterwards. If the payment captures successfully, the credits land on your account straight away and a confirmation banner appears at the top of the page.

A COMMON MISTAKE

Don't close the PayPal tab or navigate away while approving the payment. The purchase is only recorded once PayPal redirects you back to lms.HSE.swiss and the payment captures successfully — leaving early means no charge, but also no credits.

What each outcome means once the flow is live:

Payment approved and captured Credits equal to 100 times the euro amount you paid are added instantly and labelled "PayPal" in your Active Credits table.

Cancelled on PayPal Nothing is charged and no credits are added. You're returned to the Buy Credits page.

Capture fails An error message appears on the page and no credits are added for that attempt.

If something isn't working

Buy with PayPal doesn't do anything

Purchasing isn't switched on yet — the card tells you so directly. Use the contact support link on the card, or redeem a voucher instead if you have one.

I approved the payment on PayPal but got an error back on lms.HSE.swiss

The capture step didn't succeed. No credits were added for that attempt and you should not have been charged — contact support with the error text if the payment shows as taken on PayPal's side.

I have a code, not a card to pay with

That's the Redeem a Voucher card lower on the same page — it works today. See "Redeem a voucher".

What next

Once new credits land on your account, they show up in the overview straight away. If you were handed a code rather than a card, redeem it instead.

Read the billing overview

Redeem a voucher

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